FAQs

Reservations

  • Included in all of our rentals is basic kitchenware including plates, bowls, cups, and cutlery for two, a pot, a pan, a bottle opener, and a cutting board. Apart from kitchenware, we also include one propane cylinder, a dustpan with a brush, a dish scrubber, and dish soap. If linens are requested, we provide a sheet set, two pillows, and a comforter.

  • Our smaller camper vans include 120 miles per day and any extra mileage is $0.35 per mile. Our larger vans include 120 miles per day and any extra mileage is $0.50 per mile. The 120 miles per day are cumulative through your entire trip. For example, if your reservation is 4 days, 3 nights and you were to drive 600 miles in the entire trip, we would deduct 480 miles leaving you with 120 miles in extra miles.

  • Nope! Your regular Class C will work just fine as long as it is current and valid. For international visitors, I would recommend doing research prior or reaching out for more info.

  • Currently, Capitan, Buchanan, Franklin, and Octavia are our only vans that can seat up to four people.

  • We currently have Capitan that sleeps three and Jackson that sleeps four.

  • All of our vans are pet-friendly. 🐶 The pet fee is a one-time fee of $100.

Insurance

  • Our base rental price does not include insurance coverage for your trip. Our coverage works on an excess basis. In cases of damage, the guest's primary insurance (personal or commercial) will apply first, and our Wheelbase Protection Package will serve as excess coverage. If a denial is presented from the guests coverage - or if the guest does not have a policy in place - then the Wheelbase Protection Package will move to first position. There are three tiers of insurance ranging from $32 to $90 per night, based on the value of the vehicle.

    Alternatively, you are welcome to use your own insurance if your insurance company will cover the camper van and cover as the primary insurance. We send you an insurance binder request form for you to send to your insurance company, and they will determine whether they will cover our vehicle. If your insurance company will not cover our vehicle, we do require that you purchase one of our insurance packages that is offered.

  • We offer three different options for you: Basic, Essential, and Peace of Mind.

    Basic:

    • Liability Coverage: State Minimum

    • Comprehensive & Collision Protection: Up to 100K

    • Windshield Repair Coverage

    • $1,500 deductible

    Essential:

    • Liability Coverage: State Minimum

    • Comprehensive & Collision Protection: Up to 150K

    • Windshield Repair Coverage

    • Roadside Assistance

    • $1,500 deductible

    Peace of Mind:

    • Liability Coverage: Up to $500K

    • Comprehensive & Collision Protection: Up to 250K

    • Windshield Repair Coverage

    • Roadside Assistance

    • $1,500 deductible

  • Windshield Coverage is included under all insurance packages. It covers minor chips or cracks to your windshield that are repairable at no cost to you.

    For example, 1-2 minor chips (not in the field of vision) caused by a collision or comprehensive event are covered with no deductible with the purchase of our protection packages.

    Any damage that requires a replacement of the windshield, as opposed to a repair, would be subject to a deductible.

Policies

  • Unfortunately, our campers are not Burner-friendly.

  • We have a moderate cancellation policy. At the moment of booking we will collect: a deposit of 25% of the booking total if more than 7 days prior to departure date OR 100% of the booking total if within 7 days prior to departure date. If you cancel up to 7 days before your trip begins, we will keep your deposit and refund you 75% of the reservation total. If you cancel between 2-7 days of your trip date, we’ll refund you 50% of your reservation. Any cancellations within 48 hours of your trip will receive no refund.

    *We are unable to offer refunds for shortened trips if, for any reason (e.g. weather, change in schedule, etc.), you return the vehicle early. All cancellations must be made in writing (via text, email or messaging).

  • The majority of our camper vans have a four night minimum from April to October. You can find the minimum nights to book in each van profile under “Rental Notes”.

Add-Ons

  • We may offer delivery to SFO or any part of San Francisco for $150 one-way ($300 roundtrip) dependent on dates of your trip. Sometimes we will offer delivery to other parts of the Bay Area but it is dependent on where and when. You’re welcome to reach out to check availability.

  • One-way trips can be made within California or in immediate states surrounding California based on requests. Prices will vary based on location and day.

  • We have added a small portable cassette toilet to have as an add-on for a select number of vans. Keep in mind, the toilet should be used more for small emergency cases (such as needing to use the restroom in the middle of the night but not wanting to leave the coziness of your van 😆). There is a one time fee of $50 to add the toilet and a $150 fee for returning the toilet dirty.

  • The only additional fees we charge are for bridge tolls, gas, a one-time prep fee and missing items.

    • Each of our camper vans contain a Fastrak for a worry-free trip. Once the vehicle is returned, we look at the Fastrak report and collect the fees. Note: Fastrak is only used within California.

    • We make sure your gas tank starts out full so you don’t have to start your trip at the gas station. If the vehicle is returned with less than a full tank of gas, we will charge $8 per gallon.

    • If we find that any items are missing from the vehicle, we will notify you and collect whatever the cost of the item is.

    • If the gray water tanks have not been dumped when you return the vehicle, you will be charged a dump fee of $100.

Anything We Missed?

  • Yes! If you’re interested in taking a longer trip, reach out to us and we’d be happy to work with you for a discount.

  • We are happy to offer a 10% discount for teachers, healthcare workers, military personnel, and students. Simply reach out to us at info@fogcampers.com and we’ll give you a code to apply at checkout!

  • You’re more than welcome to schedule an appointment to view the vans in person. Otherwise, check out our YouTube channel filled with our van walkthroughs!

  • Fortunately, there are a few options if you’re flying into SFO (San Francisco Airport). We will list them in order of trip duration with the first option being the quickest. :)

    Rideshare app or taxi

    • $60-$120

    • 45 min to an hour

    Marin Airporter

    • $30 per person

    • 45 min to an hour to their San Rafael station (Andersen Terminal).

    • This airport shuttle picks up every hour on the half hour (starts pick up in the International terminal and works its way around from Terminal 1-3).

    • The shuttle will only take you as far as San Rafael. From there, you will have to take a taxi to our location in Fairfax (15-20 min). The shuttle driver can help coordinate a taxi to pick you up from the station.

    Public Transportation

    • $20-$40 per person

    • 2 hours and 15 minutes (about)

    • You have a couple of options here actually. First: You could take BART (the train) to Civic Center (Yellow line-North), then take the 101 bus towards Santa Rosa and get off at the San Rafael Transit Center, and finally, take the 23 bus to Fairfax Manor and get off at Broadway Blvd & Bolinas Ave. The bus stop is just a 3 minute walk to our location. Second: You could take BART to Embarcadero (Yellow line-North), walk to the SF Ferry Building (5 min) and take the ferry to Larkspur (the Marin Airporter actually has a stop here as well). From Larkspur, you could either get a taxi or take the 228 bus towards Fairfax Manor and get off at Broadway Blvd & Bolinas Ave.