FAQs

FAQs

You can find the answers to any of your questions here (hopefully!). If you still have any questions, concerns, or requests, you can always go to our “Contact Us” page and send us a message there! 

Included in all of our rentals is basic kitchenware including plates, bowls, cups, and cutlery for two, a pot, a pan, a bottle opener, and a cutting board. Apart from kitchenware, we also include one propane cylinder, a dustpan with a brush, a dish scrubber, and dish soap. If linens are requested, we provide a sheet set, two pillows, and a comforter.

Our camper vans include 110 miles per night and any extra mileage is $0.25 per mile. The 110 miles per night are cumulative through your entire reservation (eg. Your reservation is 4 days, 3 nights. If you were to drive 600 miles in the entire trip, we would deduct 330 miles leaving you with 270 miles in extra miles.).

Our camper vans can only fit up to two people due to seatbelt regulations (three people would be a bit tight in our vans anyways 😋). Although, in the near future we are hoping to add a van to accommodate 3 people (so keep your eyes peeled for that!).

Only Scout, our 2019 Nissan camper van, is pet-friendly 🐶 Our pet fee is $100.

We offer delivery to SFO for $90 one-way ($180 roundtrip) and to San Francisco for $75. Sometimes we will offer delivery to other parts of the Bay Area but it is dependent on where and when.

One-way trips can be made within California or in immediate states surrounding California based on requests. Prices will vary based on location and day.

We have a flexible cancellation policy (because we know that life happens)! If you cancel up to 5 days before your trip begins, we will refund you 100% of your reservation. If you cancel between 2-5 days of your trip date, we’ll refund you 75% of your reservation. Any cancellations within 24 hours of your trip will receive no refund.

Our base rental price does not include insurance coverage for your trip and unfortunately, we do not accept insurance coverage from third-party insurers (but you are able to use your own roadside assistance insurance). There are three tiers of insurance ranging from $33 to $55 per night. 

The only additional fees we charge are for bridge tolls, gas, a cleaning fee and missing items. 

 

 

•  Each of our camper vans contain a Fastrak for a worry-free trip. Once the vehicle is returned, we look at the Fastrak report and collect the fees. 

 

 

•  We make sure your gas tank starts out full so you don’t have to start your trip at the gas station. If the vehicle is returned with less than a full tank of gas, we fill it up for a $10 convenience fee and collect whatever it costs to fill up the tank.

 

 

•  If we find that any items are missing from the vehicle, we will notify you and collect whatever the cost of the item is.